Nolmo

Every case, ready when you are.

The helpdesk that reads every case, pulls in the context and drafts the reply. Your team checks it and sends.

Book a demoHow it works
Nolmo home: a brief painted for the time of day, key numbers for the week and the queue of cases with drafts ready.

AI in Nolmo

A person on every reply.

The AI does the groundwork that fills the day: reading, sorting, looking things up and writing the first draft. Nothing reaches a customer unless someone on your team sends it, until you decide otherwise.

Always on
Every case gets a type, topic, priority, team and language, each with a confidence level. Orders, purchases and earlier cases are pulled in, and long threads are summarised.
Where you switch it on
A draft in your tone of voice, and a plan for what happens next. Everything is pre-filled. You click once per step.
When you trust it
For simple case types such as order status or opening hours, Nolmo can reply on its own, but only at high confidence and only where you allow it. Every send is logged.
EM
Emma Moore9:41

The mirror cabinet arrived today, but the box was crushed and the door is cracked. What happens now?

IMG_2291.jpg
Draft readyHigh

Hi Emma, I'm sorry it arrived like that. Thanks for the photo, that's all we need. A new cabinet is on its way, and you'll have tracking by tomorrow.

EditSend
DetailsSet by AI
Type
Claim · Transport damage
Priority
High
Team
2nd line
Order
#10482 · Delivered
Deadline
4 days left Report within 5

Next steps

The plan is ready before you are.

Ask for photos, open a claim in the ERP, send a replacement. Nolmo lays out the steps and the alternatives, fills in the forms, and waits for your click on each one.

Prepared plan· transport damage
Replace the itemRefund insteadPartial discount
  1. Ask for photos of the damage
  2. Open a claim in the ERP
  3. 3Create a replacement orderDo it
  4. 4Confirm with the customer

Reports

See what works, and what keeps coming back.

Resolution, first response and CSAT against your targets. Nolmo spots patterns across cases, like damage from the same carrier, before they turn into a busy week.

First response · median
2 h 20↓ 58% in 8 weeks
Target 4 hw28w30w32w35
Noticed this month
  • Damage from the same carrier31+12%
  • Order stuck in packing over 5 days24+4%
  • Customer chased without a reply19−6%

Knowledge

Answers built on what you actually know.

Policies, terms and product information, written in Nolmo, pulled from your website or read from files. Nolmo also finds the questions your knowledge base cannot answer yet.

Knowledge gaps8 open

Questions customers asked that nothing in your knowledge base answers

  • Can I return a custom-cut worktop?14 askedDraft
  • Do you deliver to the islands?9 asked
  • How long does the tile adhesive need to dry?6 asked

Automations

Describe it in plain words. Nolmo builds the flow.

Follow up when a customer goes quiet, watch deadlines on urgent cases, send the weekly report. Each flow runs the same way every time, and every run can be traced.

When
Every Monday at 09:00
Scheduled
Then
Fetch report
Customer service overview, last week
Then
Write a summary
Six sentences, what changed since last week
Then
Send email
To the head of customer service

Channels

One inbox for every conversation.

Wherever the customer writes or calls, the case lands in the same queue, with the same context and the same draft waiting.

  • Email

    Shared inboxes per team. Replies, notes and forwards from the same thread.

  • Live chat

    A chat on your website. The bot answers what it knows and hands the rest to a person.

  • Phone

    Calls logged as cases, with the customer's orders and history on screen.

  • Google reviews

    Every new review lands in the inbox with a suggested reply.

  • In-store

    Cases the stores register, with receipts and the customer club attached.

  • Coming soon

    Messenger

    Messages to your Facebook page, answered from the inbox.

  • Coming soon

    Instagram

    DMs and comments, answered from the inbox.

  • Coming soon

    Facebook

    Comments and posts on your page, as cases.

Details

Calm to look at. Fast to work in.

Nothing goes out without a click
Drafts and actions in other systems are prepared for you, never carried out behind your back.
A morning brief, not a dashboard
Where to start today, what is urgent and what is already drafted, in a few sentences.
One case at a time
Focus mode walks you through the queue in the right order, so nobody has to hunt for the next case.
Connected to the rest of the business
Orders from your ERP, the loyalty club and in-store receipts appear right inside the case.

See Nolmo with your own cases.

Nolmo is made by Nuto. We set up a demo with the channels and case types you already have, and show you what Nolmo would do with them.

Book a demo