Terms
Terms of service
These terms apply to businesses that use Nolmo. Together with the order form and the data processing agreement, they make up the agreement between the customer and Nuto.
Last updated 13 September 2026
The service
Nolmo is a helpdesk for customer service teams. It collects conversations from connected channels into one inbox, lets the team reply, and uses AI to classify cases, pull in context and prepare draft replies. Nuto provides Nolmo as a hosted service and keeps it running, secure and up to date.
Accounts and access
The customer decides who on their team gets an account and is responsible for their use of it. Accounts are personal and must not be shared. The customer must keep login details safe and tell us if they suspect misuse.
Connected channels
The customer may only connect channels, pages and accounts they own or are authorised to manage, including Facebook Pages and Instagram accounts. By connecting a channel the customer confirms this and accepts that channel's own terms, such as the Meta Platform Terms. The customer is responsible for the content of the replies their team sends.
The AI
AI drafts and classifications are suggestions. The customer's team reviews them before anything is sent, unless the customer has turned on automatic replies for a case type; the customer is responsible for that choice and for the replies it produces. Nuto does not guarantee that AI output is accurate or complete.
Data
The customer owns the data they bring into Nolmo. Nuto processes it only to provide the service, as described in the privacy policy and the data processing agreement. The customer can export their data at any time and have it deleted on request or when the agreement ends.
Acceptable use
Nolmo must not be used to send unsolicited messages, to harass anyone, to process data the customer has no right to process, or in a way that harms the service or other customers. Nuto may suspend access if this happens, and will tell the customer why.
Availability and support
We aim to keep Nolmo available around the clock, with planned maintenance announced in advance. Support is available by email on business days. Service levels, if agreed, are set out in the order form.
Fees
Fees, billing period and payment terms are set out in the order form. Prices may change with at least 60 days' notice before a new billing period.
Liability
Nuto is liable for direct losses caused by our breach of this agreement, limited to the fees paid by the customer in the twelve months before the event. Neither party is liable for indirect losses such as lost profit or lost data that could have been avoided with reasonable backups, except in cases of gross negligence or wilful misconduct.
Term and termination
The agreement runs for the period in the order form and renews unless terminated with 30 days' notice before the end of a period. Either party may terminate immediately on a material breach that is not remedied within 14 days of notice. When the agreement ends, the customer can export their data, and all tenant data is deleted within 30 days.
Changes
We may update these terms and will tell customers at least 30 days before changes take effect. If a change is materially to the customer's disadvantage, the customer may terminate before it applies.
Governing law
Norwegian law applies. Disputes are settled by the courts of Norway, with Sør-Rogaland District Court as the agreed venue.
Contact
Nuto AS, org. no. 833663852, Maurholen 113, 4316 Sandnes, Norway. Email hei@nuto.no.